IBM Lotus Domino 6 Administrator
Help Desk Support for IBM Lotus Notes 6


An instructor-led course to enable Domino and Notes end user support personnel to use available resources to find solutions to the most common Notes and Domino 6 end user errors, problems, and frequently-asked questions (FAQs).


Moving to IBM Lotus Notes 6 (ND150) [for New Users]
Maximizing Your Productivity with IBM Lotus Notes 6 for Power Users (ND210) [for New or Update Users]
A minimum of three (3) months experience using Notes

What should you be familiar with?

Domino and Notes 6 users who support Notes end users.

Session Length

3 Days, 9:00am to 4:30pm


This session is conducted either on site, or at our training rooms.

Topics Covered in this session

          Introducing the Notes Infrastructure
          • Presenting the Notes Infrastructure
          • Introducing Domino Domains
          • Understanding the Impact of the Domino Directory
          • Identifying Directory Services
          • Introducing Domino Named Networks
          • Describing the Role of the Domino Server

            Managing Notes IDs
          • Storing Notes IDs
          • Handling User Passwords
          • Recovering IDs and Passwords
          • Troubleshooting Notes IDs

            Using Troubleshooting Resources
          • Gathering End User Information
          • Using the Notes Log
          • Using Notes Online Help

            Managing and Customizing the User Environment
          • Organizing the Notes Desktop
          • Managing the Notes Desktop
          • Managing Bookmarks
          • Creating a New Default Desktop
          • Customizing a User's Desktop Environment
          • Identifying the Notes Initialization File
          • Accommodating Multiple Users on a Single Workstation
          • Breaking Down a Notes Client
          • Browsing the Web from Notes
          • Troubleshooting the User Environment

            Introducing Domino Security
          • Identifying the Levels of Security
          • Certifying Users and Servers
          • Accessing Servers
          • Troubleshooting Server Security

          Managing Domino Databases
          • Applying Database Security
          • Defining Access Control Lists
          • Choosing a Database Template Update Option
          • Managing the Size of a Database
          • Archiving Database Documents
          • Troubleshooting Domino Databases
          Introducing Mail Routing
          • Defining Mail Routing
          • Identifying the Components of Mail Routing
          • Identifying Mail Delivery Problems
          • Troubleshooting Mail Routing Problems

            Troubleshooting Notes Mail
          • Managing the Personal Address Book
          • Securing Notes Mail
          • Setting User Preferences for Mail
          • Using the Out of Office Agent
          • Archiving Mail
          • Introducing Directory Catalogs
          • Setting Up for Internet Mail
          • Troubleshooting Notes Mail

            Setting Up and Supporting Remote Notes Users
          • Setting Up Users to Work Remotely
          • Identifying Methods of Connecting Users to Work Remotely
          • Troubleshooting Remote Notes User Connections

            Setting Up and Troubleshooting Replication
          • Creating a Replica Copy
          • Working with ACLs and Replication
          • Setting Encryption for a Replica
          • Using Replication Settings
          • Setting Replication Options
          • Scheduling Replication
          • Tracking Replication History
          • Resolving Replication Conflicts

            Supporting and Troubleshooting Calendaring and Scheduling
          • Setting Calendar Preferences
          • Using Alarms
          • Creating Repeating Calendar Entries
          • Adding Holidays to the Calendar
          • Printing the Calendar
          • Troubleshooting the Resource Reservations Database
          • Troubleshooting Group Scheduling
          • Checking the Group Calendar
          • Replicating Free Time

Performance-based objectives
  • Describe the Domino/Notes architecture
  • Install, set up, and upgrade Notes client workstations
  • Set up and customize the Notes client work environment
  • Use Notes support references and resources
  • Manage and maintain Notes databases
  • Troubleshoot common Notes Mail end user problems
  • Set up and troubleshoot remote Notes end users
  • Set up and troubleshoot end user replication
  • Troubleshoot common Calendaring and Scheduling end user problems
  • Set up and troubleshoot Web users

This course is not available on our public schedule, call us on 1800 456 002 or EMAIL to book this course

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