IBM Lotus Domino 7 Administrator
Help Desk Support for IBM Lotus Notes 7


Outcomes

An instructor-led course to enable Domino and Notes end user support personnel to use available resources to find solutions to the most common Notes and Domino 6 end user errors, problems, and frequently-asked questions (FAQs).

Prerequisites

Moving to IBM Lotus Notes 7 (N7D150) [for New Users]
A minimum of three (3) months experience using Notes


What should you be familiar with?

Domino and Notes 7 users who support Notes end users.

Session Length

3 Days, 9:00am to 4:30pm

Location

This session is conducted either on site, or at our training rooms.

Topics Covered in this session





Introducing the Notes Infrastructure
  • Presenting the Notes Infrastructure
  • Introducing Domino Domains
  • Understanding the Impact of the Domino Directory
  • Identifying Directory Services
  • Introducing Domino Named Networks
  • Describing the Role of the Domino Server

    Managing Notes IDs
  • Storing Notes IDs
  • Handling User Passwords
  • Recovering IDs and Passwords
  • Troubleshooting Notes IDs

    Using Troubleshooting Resources
  • Gathering End User Information
  • Using the Notes Log
  • Using Notes Online Help

    Managing and Customizing the User Environment
  • Organizing the Notes Desktop
  • Managing the Notes Desktop
  • Managing Bookmarks
  • Creating a New Default Desktop
  • Customizing a User's Desktop Environment
  • Identifying the Notes Initialization File
  • Accommodating Multiple Users on a Single Workstation
  • Breaking Down a Notes Client
  • Browsing the Web from Notes
  • Troubleshooting the User Environment

    Introducing Domino Security
  • Identifying the Levels of Security
  • Certifying Users and Servers
  • Accessing Servers
  • Troubleshooting Server Security

Managing Domino Databases
  • Applying Database Security
  • Defining Access Control Lists
  • Choosing a Database Template Update Option
  • Managing the Size of a Database
  • Archiving Database Documents
  • Troubleshooting Domino Databases
Introducing Mail Routing
  • Defining Mail Routing
  • Identifying the Components of Mail Routing
  • Identifying Mail Delivery Problems
  • Troubleshooting Mail Routing Problems

    Troubleshooting Notes Mail
  • Managing the Personal Address Book
  • Securing Notes Mail
  • Setting User Preferences for Mail
  • Using the Out of Office Agent
  • Archiving Mail
  • Introducing Directory Catalogs
  • Setting Up for Internet Mail
  • Troubleshooting Notes Mail

    Setting Up and Supporting Remote Notes Users
  • Setting Up Users to Work Remotely
  • Identifying Methods of Connecting Users to Work Remotely
  • Troubleshooting Remote Notes User Connections

    Setting Up and Troubleshooting Replication
  • Creating a Replica Copy
  • Working with ACLs and Replication
  • Setting Encryption for a Replica
  • Using Replication Settings
  • Setting Replication Options
  • Scheduling Replication
  • Tracking Replication History
  • Resolving Replication Conflicts

    Supporting and Troubleshooting Calendaring and Scheduling
  • Setting Calendar Preferences
  • Using Alarms
  • Creating Repeating Calendar Entries
  • Adding Holidays to the Calendar
  • Printing the Calendar
  • Troubleshooting the Resource Reservations Database
  • Troubleshooting Group Scheduling
  • Checking the Group Calendar
  • Replicating Free Time






Performance-based objectives
  • Describe the Domino/Notes architecture
  • Install, set up, and upgrade Notes client workstations
  • Set up and customize the Notes client work environment
  • Use Notes support references and resources
  • Manage and maintain Notes databases
  • Troubleshoot common Notes Mail end user problems
  • Set up and troubleshoot remote Notes end users
  • Set up and troubleshoot end user replication
  • Troubleshoot common Calendaring and Scheduling end user problems
  • Set up and troubleshoot Web users



This course is not available on our public schedule, call us on 1800 456 002 or EMAIL to book this course


 
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