IBM Lotus Domino 8 Administrator
Help Desk Basic Troubleshooting for IBM Lotus Domino 8


Outcomes

In this course, you will perform basic Help Desk troubleshooting tasks to resolve second-level support issues for users running IBM® Lotus Notes® 8.
You will perform basic Help Desk troubleshooting tasks to resolve second-level support issues for users running IBM® Lotus Notes® 8.


Prerequisites

The prerequisite for this course is the IBM e-learning course entitled Help Desk Fundamentals for IBM® Lotus® Domino® 8, or equivalent knowledge, skills, and experience.

What should you be familiar with?

This course is targeted to Lotus Notes 8 first-level Help Desk support representatives ready to become second-level support representatives.

Session Length

2 Days, 9:00am to 4:30pm

Location

This session is conducted either on site, or at our training rooms.

Topics Covered in this session




Introducing Help Desk Troubleshooting Resources
Using IBM® Lotus® Online Support Resources
Starting IBM® Lotus® Domino® Administrator
Investigating Basic IBM® Lotus® Domino® Administrator Tasks

Managing the User's Workstation
Diagnosing Problems with Deploying Home Pages
Breaking Down the IBM® Lotus Notes® Client
Enabling Multiple Users to Share a Workstation
Recovering User IDs

Managing Server and Database Security Issues
Diagnosing Server Access Problems
Determining Users' Effective Access to a Database

Managing User Database Issues
Refreshing or Replacing a Database Design
Compacting a Local Database
Archiving Database Documents
Diagnosing Problems with Mail Archiving Policies

Troubleshooting Mail Routing and Delivery
Introduction to Mail Routing
Responding to Mail Delivery Failure
Viewing Pending and Dead Mail
Tracing Mail Delivery
Tracking Mail

Troubleshooting IBM® Lotus Notes® Mail Issues
Troubleshooting Contacts
Troubleshooting Directory Catalogs
Securing Mail Messages
Troubleshooting Mail, Schedule, and Calendar Delegation
Troubleshooting the Out of Office Notification Feature

Troubleshooting Replication
Creating and Encrypting an Application Replica
Setting Replication Options
Diagnosing Application Replication Problems
Resolving Replication Conflicts
Troubleshooting Replication




Performance-based objectives
  • Use Help Desk troubleshooting resources.
  • Manage user workstations.
  • Identify server and database security issues.
  • Manage user database issues.
  • Troubleshoot mail routing and delivery.
  • Troubleshoot IBM® Lotus Notes® mail issues.
  • Troubleshoot replication.



This course is not available on our public schedule, call us on 1800 456 002 or EMAIL to book this course


 
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